Invoices for all your approved or completed projects will always be available for download through your account. In addiction, you receive a PayPal invoice with a tracking number which you can use to append to our invoice.
If you are not a registered client yet, your starting point will be one of the following:
1. using our quote form (at the bottom of the page), you may describe your project. You will get a reply from one of our project managers within hours.
2. register a free account and use our project management tools to place your project. The difference from the above method is, your project management tools provides more options and allows you to organize your project with the assistance of a developer.
Our softwares has detailed documentation regarding all the tools available to the administrator. We also have released several video tutorials which should help you install and customize our solutions to feet your needs. None less, live support contact form is always at your reach.
We fully support our solutions.
The conditions imposed for such support are defined below:
Installation: full support by email, TeamViewer, Google Hangout, Skype, in-house visit.
Bug: full support by email, TeamViewer, Google Hangout, Skype.
Fixes notifications can be found on the administration Dashboard
Free consulting: limited to question -> answers by e-mail or contact form.
Partnership / Contributors: full support by any communication means, 24/7.
Projects (customization, theme, consulting, etc): full support by any communication means limited by contract (ie. 4 hrs week).
If you have questions about support and/or contact, don’t hesitate in asking us.
You can always find help right here. If you don’t find an answer in this website, you can always contact us through the contact form. We prioritize all support related questions which might take between 1 to 14 hours.