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A project reflects on the act of placing one or more tasks in which are reviewed and quoted by PronsPro employees.
Support reflects on providing solution for bugs on the provided service, project or, software or, replying to questions related to the same.
Consulting reflects on the act of providing professional advice through any communication means.
PronsPro compromises on providing Internet solution through projects or consulting. Support is provided to all customers and non customers equally under PronsPro discretion.
Due liability concern and liability issues, PronsPro requires the following guide lines to be honored by the customer (you) when a project is placed:
- FTP access to a test server or;
- PronsPro will provide a subdomain on PronsPro's server to serve as development environment and grant you FTP access;
Test server reflects on a exact copy of the live website under exact server enviroment. A live server reflects on the website used by the customer for global/public acceess.
PronsPro will only work on live server enviroment under written and signed liability agreement. Agreements make online through means like Skype, Email, etc, also is used as proof and a statement document. In case of disagreement or disputes, communication data may be provided as proof of claim(s).
PronsPro do not keep,store or share any information regarding access to its clients development servers such as FTP information or, any other information which grants access to its clients server(s). The client (you) also compromise to not keep, store or, share any information provided to the client during a project development phase. PronsPro may store files related to the provided service or project for the client's convinience and management purposes.
PronsPro.com Support Program Service Agreement
a. The owner refers PronsPro.com, the service provider;
b. The customer refers to you;
This Agreement is between the owner and Customer requesting regular support, which comply to agree with these terms by requesting the owner 's support through the owner 's web site, telephone contacts, E-Mail or mail.
1. the owner will provide a superficial and/or informative level support for non registered customers and/or visitors which level will be defined the the owner.
the owner shall not be required to provide any Support Services relating to problems or issues arising out of or from
(i) Customer’s use of the Products in a manner for which they were not designed;
(ii) Damage to the media on which the Products are provided or to the computer on which the Products are installed;
(iii) Customer’s negligence, misuse, or modification of the Products;
(iv) versions of Products other than the most recent version and one version back, provided that the owner shall also not be required to provide any Support Services for Products that are no longer listed on the Support Site as supported products;
(v) third-party products and technologies not associated with network installation as supported technologies or
(vii) Conflicts related to replacing or installing hardware, drivers, and software that have not been the owner certified.
(viii) Customer's inability to meet the Service's requirements.
1. Term and Termination
a. Absent early termination for the reasons stated herein, this Service Agreement shall have a term of 1 month or until all incidents are used, whichever comes first, from the Commencement Date when purchased directly though an the owner call center or one month
from the 1st of the following month established by the Commencement Date when purchased from an the owner's on-line store or through the the owner Custom Services and/or licensing programs.
c. Customer acknowledges that the owner has the right to discontinue the manufacture and development of any of the Software and the Support Services for any Software, including without limitation the distribution of older Software versions, at any time in its sole discretion, provided that the owner agrees not to discontinue the Support Services for the Software during the current annual term of this Service Agreement, subject to the termination provisions herein. The owner reserves the right to alter these Support Services from time to time, using reasonable discretion but in no event shall such alterations result in
(i) Diminished support from the level of support set forth herein;
(ii) Materially diminished obligations for the owner;
(iii) Materially diminished rights of Customer
If a customer does not agree to these terms and conditions, a full refund of the month fee may be requested within the first thirty (30) days after the Commencement Date so long as the customer has not activated or used the Support Program. Refund requests must be submitted to the the owner authorized reseller from which the Support Program was purchased or submitted to the owner if purchased directly from the owner.
1. Warranty and Disclaimer
the owner will use commercially reasonable efforts to provide the Support Services in a professional manner, but the owner cannot guarantee that every question or problem raised by Customer can or will be resolved. Nothing in this Service Agreement shall be construed as expanding or adding to the warranty for the Software set forth in the Product End User License Agreement or any other agreement with the owner governing use of the software. EXCEPT FOR ANY WARRANTY, CONDITION, REPRESENTATION, OR TERM TO THE EXTENT TO WHICH THE SAME CANNOT OR MAY NOT BE EXCLUDED OR LIMITED BY LAW APPLICABLE TO CUSTOMER IN ITS JURISDICTION, the owner MAKES, AND CUSTOMER RECEIVES, NO WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, RELATED TO OR ARISING IN ANY WAY OUT OF THIS SERVICE AGREEMENT OR THE PROVISION OF MATERIALS OR SERVICES UNDER THIS SERVICE AGREEMENT. the owner SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
1. LIMITATION OF LIABILITY
IN NO EVENT SHALL the owner HAVE ANY LIABILITY FOR ANY SPECIAL, PUNITIVE, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF DATA, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE OF EQUIPMENT OR FACILITIES, OR INTERRUPTION OF BUSINESS, ARISING IN ANY WAY OUT OF THIS SERVICE AGREEMENT UNDER ANY THEORY OF LIABILITY, WHETHER OR NOT the owner HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
Any additional services added to this Service Agreement by written notice to Customer will be governed by the terms of this Service Agreement.
This Service Agreement may not be assigned by Customer. Any assignment in violation of the foregoing shall be null and void. This Service Agreement supersede all other written and oral proposals, purchase orders, prior agreements, and other communications between Customer and the owner concerning the subject matter hereof and constitutes the entire agreement between the owner and Customer regarding provision of Support Services.
(i) This Service Agreement shall be governed by the laws of Germany without reference to conflict of law principles; and
(ii) Customer consents to the personal jurisdiction of the state and federal courts located in Stuttgart, Baden Württemberg.